Mermaid Waters Hotel By Nightcap Plus is a 3.5-star property located in Gold Coast, Australia. It boasts a versatile reputation for hosting conferences and offers modern amenities suited for both leisure and business travelers. The hotel is conveniently situated just 1 km from the beachfront and close to major attractions like Jupiters Casino.
Location
Mermaid Waters Hotel is conveniently located 5 km from the stunning beaches of Broadbeach and Surfers Paradise. It is situated close to the Gold Coast Convention and Exhibition Centre and offers a complimentary shuttle service to main attractions. Major sporting venues like NRL and AFL stadiums are also within an 8 km drive.
Rooms
The hotel features 104 spacious, air-conditioned rooms with many overlooking the pool or tropical gardens. Accommodations include options such as Superior King rooms and family suites equipped with spa baths. Each room provides modern amenities, including a flat-screen TV, work desk, bar fridge, and complimentary Wi-Fi.
Eat & Drink
Graziers Steakhouse offers a relaxing atmosphere with both indoor and outdoor dining, available every day for breakfast, lunch, and dinner. The restaurant serves a variety of international dishes and includes a well-equipped playroom to entertain children. Guests can also enjoy drinks at the bar or dine alfresco at Brasserie.
Leisure & Business
The hotel features extensive facilities, including an outdoor swimming pool, sports bar, gaming lounge, and barbecue area. It also provides versatile conference spaces suitable for events, with catering options available. Guests can access recreational activities such as billiards and a games room.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.2
Location
7.8
Service
9.0
Dining
7.2
Guest reviews
8.0/10
based on 6 reviews
4/5
based on 475 reviews
8.4
8.4/10based on 4455 reviews
#1 of 1 hotels in Mermaid Waters based on Tripadvisor
Rowland
United Kingdom,
February
2024
8.4/10
My stay at this hotel was fantastic! The room overlooked the large pool and was very quiet, which was perfect for a relaxing stay. The modern, clean, and very comfortable room opened up directly on the pool area, which my children and I thought was amazing. The staff were friendly and very much willing to assist us with everything we needed. The location on the Gold Coast was great for everything we had planned.
Rooms
9.0
The room was modern, clean, and very comfortable, facing the pool.
Service
9.0
The staff were very friendly and willing to assist us with everything. The help to heat up my lunch box on New Year's Eve and the room upgrade were much appreciated.
Location
9.0
The hotel's location on the Gold Coast was great for everything we had planned. It was perfect-close to everything we wanted to do.
Dining
8.0
The included dining was excellent value, and the Thai dishes were delicious. The attached restaurant is a complete value for the cost.
Facilities
7.0
The outdoor furniture needed a wipe down clean, and the in-shower dispenser needed attention, but the overall facilities were satisfactory.
Brian
United Kingdom,
February
2024
7.8/10
The hotel was clean and comfortable, with friendly staff and a great location close to attractions. The dining experience had some odd components but was generally good. Value for money for families with a serene ambiance away from the hustle and bustle.
Rooms
7.0
The rooms were clean and the beds were comfy, but they seemed a bit outdated with a dusty smell. Accessible via two lifts or stairs, though the strong smell of cleaning products was a bit overwhelming at times.
Service
9.0
The staff were very friendly and helpful, especially accommodating for families with children. The location was convenient and not in heavy traffic areas, making it a great stay with excellent pricing.
Location
8.0
The location was very welcoming and accommodating, close to attractions with a serene waterfall ambiance. A short waiting time for Ubers allowed easy family access to nearby shopping centers and beaches.
Dining
7.0
The dining offered a variety but had some unusual components. It may not be suitable for individuals with gluten intolerance but generally catered well otherwise.
Facilities
8.0
The hotel had diverse facilities available every day, offering good amenities for a comfortable stay.
Alex
United Kingdom,
November
2023
7.6/10
This place has been around for over 20 years and it shows with its classic charm. The rooms are spacious, perfect for families, and offer plenty of parking. They are clean, quiet, and very comfortable, though the decor may feel a bit dated. The service here is top-notch, with quick responses to any issues. The location is not right on the beach but still convenient, with facilities and a good pub nearby. Dining options are varied, offering a mix of convenience and quality, though some may find the prices a bit high.
Rooms
8.0
The rooms are spacious and great for families, though they have that older look from being around for years.
Service
9.0
The service is excellent, with quick resolution of any complaints and genuinely lovely staff.
Location
7.0
The location is convenient, not right on the beach but close by with good access to shopping and other amenities.
Dining
6.0
The dining options are varied, offering a good start to the day, but some may find them overpriced.
Facilities
8.0
The hotel offers a range of facilities to make your stay comfortable and enjoyable.
Lawrence
United Kingdom,
November
2023
7.8/10
The hotel offers both positive and negative aspects. The rooms are clean and spacious, with nice amenities like a good kettle and teabags, but they are overdue for a refurbishment. The service is exceptional with welcoming and friendly staff, although there were some issues with smoke smell in the room. The location is convenient for shopping and functions but may not be ideal for guests without a car. The dining options are varied, with some excellent value but also some average experiences. Overall, a decent choice with some room for improvement.
Rooms
8.0
The rooms are clean, modern, and spacious with a lovely view of the pool.
Service
9.0
The staff is wonderful, welcoming, and extremely helpful.
Location
7.0
The location is great for shopping and functions but may not be the most comfortable for guests without a car.
Dining
7.0
The dining options vary from excellent value to average experiences.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
Charles
United Kingdom,
July
2023
8.8/10
Staying at this hotel was a delightful experience. The room was exceptional, close to everything we needed, and fully renovated, making it a perfect place for relaxation. The cleanliness was outstanding, and the bed provided excellent comfort. The staff was incredibly friendly and accommodating, truly enhancing our stay.
Rooms
9.0
The room was perfect for relaxing, and the fully renovated setup was exceptional. It was clean and the bed was excellent.
Service
9.0
The service here was top-notch. The staff were always helpful, friendly, and welcoming. Even the cleaning staff went above and beyond to assist us with anything we needed.
Location
9.0
The location of the hotel was fantastic, being close to the Pacific Fair Shopping center and Gold Coast convention center. The 24-hour reception was a great convenience, and it was just a short drive to shops and beaches.
Dining
8.0
The dining experience here was great, offering many selections to choose from. The bistro attached had a variety of options to cater to different tastes.
Facilities
9.0
The facilities provided by the hotel were excellent. From room service to laundry, everything was well-maintained and convenient for guests.
James
United Kingdom,
April
2023
7.8/10
I had a relaxing stay at this hotel, enjoying the spacious twin king room with a lovely spa. Although the rooms could use a bit of renovation, they were still nice and clean. The service was exceptional, with accommodating staff ready to assist last minute. The location, while a bit distanced from main attractions, was ideal for peace and quiet, and the quick resolution of minor issues was commendable. The dining experience, albeit affected by restrictions, offered tasty options during the week. Overall, a pleasant stay that I would consider returning to.
Rooms
8.0
The room was spacious and clean, offering a comfortable stay.
Service
9.0
The staff was polite, welcoming, and very helpful, ensuring a pleasant experience.
Location
7.0
The hotel is located within walking distance to the beach and public transportation, making it convenient despite being a bit away from main attractions.
Dining
7.0
The dining experience provided good meals, though impacted by current circumstances.
Facilities
8.0
The facilities were well-maintained, offering a relaxing ambiance.
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